Frequently Asked Questions

Depending on which plan you subscribed to, you can have up to one, two or three titles in your possession at once. If you return one game back to us, we'll send out one game from your Games List (the first available starting at the top of your queue). If you send back two games, then we'll send you the next two available games on your Game List.... and so forth.

You can keep a video game for as long as you want without late fees, or any other penalties as long as you are a paid up member!

You can cancel your membership at anytime by visiting the Contact Us page and asking us to cancel your membership. Please note that you must return all games within 7 days of cancelling or you will be charged for the games.

Your flat monthly membership fee is automatically billed on the monthly anniversary of your first charge. For example, if your first charge was on the 17th of the month, your next charge is on the 17th of the following month.

We require a valid VISA or Mastercard for Gamehog monthly Subscription Plans, including all promotions.

i) Cancellation is effective immediately
ii) Customer will not receive a refund or credit for unused rentals or partial billing periods
iii) Customer will be charged for any rentals not returned to Gamehog within seven days of cancelling
iv) After cancelling, Customer may rejoin at a future date but Customer may not take advantage of any future special membership offers.

Gamehog will accept limited responsibility for lost or damaged games and reserve the right to cancel subscriptions and/or charge replacement cost if this is thought to be excessive. Damaged games must be reported within 7 days of receiving and lost games must be reported within 7 days of Gamehog e-mail shipping notification, else the customer will be charged the RRP value of the game.

Gamehog accepts credit cards as payment for rental subscriptions or game purchases. Currently Gamehog only accepts Mastercard and Visa. You must have a valid card at all times if paying by credit card while you are a Gamehog rental member. For rental subscriptions, payments are made a month in advance. For game purchases, your card will be charged when Gamehog ships your order.

All transactions are in New Zealand Dollars (NZD).

Your flat monthly membership fee is automatically billed on the monthly anniversary of your first charge. For example, if your first charge was on the 17th of the month, your next charge is on the 17th of the following month.

We only ship within New Zealand

Due to losses, we feel it is in the best interest of Gamehog not to ship to hotels or other such transitional addresses.

All our Games are sent via New Zealand Post.

No, your shipment will come in a white envelope and will have a return address on it. The return envelope included will have our Freepost authority number and return address. Postage is paid by Gamehog.

When you have an open rental slot, we make every effort to ship your video game as soon as inventory is available. Games should arrive within 2 to 4 days, but occasionaly some games may take longer than 4 days to arrive because of weekend, holidays and postal delays.

Orders received on weekends and Holidays are processed the next business day.

If you have any shipping problems, such as delayed arrival of your rentals, or an unplayable game, you can report it on the Contact Us page. We will respond as soon as possible to your query.

If you lost the protective case which the game arrived in, please place the game between some cardboard before placing in the return envelope. Alternatively, email us, and we will send out a replacement.