Frequently Asked Questions

If you misplaced one of our prepaid return mailers, you may mail the games to:

Freepost 193373
PO Box 36331
Northcote
Auckland 0748

Alternatively, email us, and we will send out a replacement.

We understand that things happen and sometimes post goes astray, therefore we offer the Contact Us page to report the occasional lost game. However, repeated losses and theft of games will not be tolerated. We will have New Zealand Post Inspectors investigate the issue. If this becomes more than an occasional occurrence, we may be forced to suspend your account, pending an investigation by New Zealand Post and the fraud division of your credit card company. Gamehog reserve the right to charge customer for game replacement.

My Trough is the list of video games you've selected to rent. You can update or edit your list anytime. Initially, we'll send you the first available game from your Trough. When you're finished playing one of the games you have out, send it back so we can ship the next available title from your Trough. To rent a game, browse the Gamehog site and click the Add to List button next to any game this title will be added to your Trough.

To adjust the priority of games, change the number in the Priority column and then click Update box. It's also easy to change the priority of more than one game at a time. Simply change the priority of as many games as you want and then click Update, the site will make all the necessary changes. To remove games from your Trough, check the Remove box next to any game and then click Update

When you return a game or have an open slot in your Trough, we make every effort to ship your first choice. To help you get the most out of your membership, if a title in a higher spot is out of stock, we'll send your next available in-stock game. This way, you will always have great games on hand!

Once a title you return has been checked back into our inventory, you'll receive an email confirmation of its return. We'll then ship the next available title from your Trough. You can always check the My Account page on the site to see whether we have received the video game you've returned. If 7 days pass, and you don't receive a confirmation email from us, please use the Contact Us page to report it as 'already returned'.